- When will I receive my order?
We do our utmost to ensure that you receive your order as quickly as possible. Once your order has been confirmed, it is sent to our logistics centre the next working day where it is processed, packed and dispatched.
Packages are not delivered on weekends and public holidays. Packages are sent either by GLS or by DHL Express, depending on your choice when placing your order. The delivery times are as follows:
Please note that the delivery times indicated are only estimates and start from the day of dispatch. Amalys will always do its best to send your order as quickly as possible but cannot be held responsible for delays due to e.g. withdrawn delivery areas or carrier errors. For deliveries outside Europe, delivery times may be a little longer.
- How do I track my order?
Once your order has been processed and shipped, you will receive an email with tracking information for your package. We invite you to check the status of your delivery using the tracking number you will have received by e-mail directly on the carrier's website for more details.
- Do you deliver to my country?
We deliver worldwide with our partner DHL Express.
- Do you offer free delivery?
Amalys offers free shipping for all purchases over 50€/$. Please note that shipping costs will be added to your order for orders below this amount, such as for bracelets purchased separately for example.
Express delivery with DHL Express is possible for an additional cost of 10€/$. For deliveries abroad, the recipient may have to pay customs fees, depending on the legislation in force in the destination country. We recommend that you contact your local customs office for more information.
- I haven't received my package yet - what should I do?
If you have received your tracking number, please contact the local carrier (GLS or DHL Express) directly and they will be able to provide you with more accurate information on the progress of your delivery.
If you have not received your tracking number, please contact us by email at [email protected] and we will investigate the problem immediately.