- What is your return policy?

From the day you receive your order, you have a legal period of 15 days to return it, without having to justify any particular reason. All products returned within this period must be in exactly the same condition as when received by the customer. Products returned must not have been worn under any circumstances and must be in their original packaging. They will be carefully examined upon receipt before Amalys decides to proceed with any refund or exchange.

If you wish to return a product, you will be responsible for the shipping costs. We recommend that you choose a secure shipping method as the risk of sending products to Amalys is your responsibility during transport.


- What are your exchange conditions?

In case you wish to receive a different item than the one ordered, please contact us by email at [email protected] directly to make an exchange. We will send you the new product after receiving the exchanged item.

As with returns, you have a legal 15-day period to return your order, without having to give a reason. All products returned within this period must be in exactly the same condition as when received by the consumer. Products returned must not have been worn and must be in their original packaging. They will be carefully examined upon receipt before Amalys decides to proceed with any refund or exchange.


- How long do I have to give up my purchase?

The legal deadline is 15 days after receipt of your package. 



 - How do I return my order?

If you have made your purchase on our website, please return the order to the following address :

AMALYS - Blue Storks
Rue des Ateliers 19
1080 Molenbeek-Saint-Jean
Belgique  


CONDITIONS: From the day you receive your order, you have a legal period of 15 days to return it, without having to justify any particular reason. All products returned during this period must be in exactly the same condition as when they were received by the consumer. All products returned during this period must be in exactly the same condition as when they were received by the consumer. The returned products must not have been worn and must be in their original packaging. If you wish to return a product, you will be responsible for the shipping costs. We recommend that you choose a secure shipping method as the risk of sending products to Amalys is your responsibility during transport.


 - There is an error in the item or size - what should I do?

If you have received your package and it does not match your order, please contact us immediately by email at [email protected] We will do our best to correct our error as soon as possible. Please specify in your message the reference of the order concerned, and attach a photo of the item received in error.