If your order has been confirmed and processed successfully, you should receive an automatic order confirmation by e-mail. If you do not receive an order confirmation, don't forget to check your spam, the message may have slipped in.

If not, go to your personal space to find all the information about your order. In case of doubt, we recommend that you contact us by email so that we can check that your order has been registered.

Once the order is validated, you cannot modify the items or quantities ordered. If you wish to do so, we suggest that you contact us quickly to cancel or modify the order before it is shipped.

If the watch does not suit you, you have 15 days to return your order, without having to justify a particular reason. Returned products cannot have been worn and must be in their original packaging.

We do our utmost to ensure that you receive your order as quickly as possible. Once your order has been confirmed, it is sent to our logistics centre the next working day where it is processed, packed and dispatched.

Packages are not delivered on weekends and public holidays. Packages are sent either by GLS or by DHL Express, depending on your choice when placing your order. The delivery times are as follows:

Please note that the delivery times indicated are only estimates and start from the day of dispatch. Amalys will always do its best to send your order as quickly as possible but cannot be held responsible for delays due to e.g. withdrawn delivery areas or carrier errors. For deliveries outside Europe, delivery times may be a little longer. 

Once your order has been processed and shipped, you will receive an email with tracking information for your package. We invite you to check the status of your delivery using the tracking number you will have received by e-mail directly on the carrier's website for more details. 

We deliver worldwide with our partner DHL Express.

Amalys offers free shipping for all purchases over 60€/$ in Belgium and France. Please note that shipping costs will be added to your order for orders below this amount, such as for bracelets purchased separately for example.

Express delivery with DHL Express is possible for an additional cost of 15€/$. For deliveries abroad, the recipient may have to pay customs fees, depending on the legislation in force in the destination country. We recommend that you contact your local customs office for more information.

From the day you receive your order, you have a legal period of 15 days to return it, without having to justify any particular reason. All products returned within this period must be in exactly the same condition as when received by the customer. Products returned must not have been worn under any circumstances and must be in their original packaging. They will be carefully examined upon receipt before Amalys decides to proceed with any refund or exchange.

If you wish to return a product, you will be responsible for the shipping costs. We recommend that you choose a secure shipping method as the risk of sending products to Amalys is your responsibility during transport.

In case you wish to receive a different item than the one ordered, please contact us by email athello@amalys.comdirectly to make an exchange. We will send you the new product after receiving the exchanged item.

As with returns, you have a legal 15-day period to return your order, without having to give a reason. All products returned within this period must be in exactly the same condition as when received by the consumer. Products returned must not have been worn and must be in their original packaging. They will be carefully examined upon receipt before Amalys decides to proceed with any refund or exchange.

The legal deadline is 15 days after receipt of your package. 

If you have made your purchase on our website, please return the order to the following address :

AMALYS - Blue StorksRue des Ateliers 191080 Molenbeek-Saint-JeanBelgique  

CONDITIONS: From the day you receive your order, you have a legal period of 15 days to return it, without having to justify any particular reason. All products returned during this period must be in exactly the same condition as when they were received by the consumer. All products returned during this period must be in exactly the same condition as when they were received by the consumer. The returned products must not have been worn and must be in their original packaging. If you wish to return a product, you will be responsible for the shipping costs. We recommend that you choose a secure shipping method as the risk of sending products to Amalys is your responsibility during transport.

Our watches are made from 316L stainless steel, the strongest material available to ensure your watch will stand up to everyday wear and tear. Where other brands offer brass or alloy watches, we choose stainless steel to ensure your watch will stand the test of time. The watch glass is a flat mineral glass that gives a perfect shine to the dial, which enhances the reading quality and comfort of your watch on your wrist. 

All our watches have a water resistance of 3 ATM. Excessive contact with water can cause permanent damage to your watch. Avoid wearing your watch in the shower, while swimming or diving. More generally, Amalys advises you against putting your watch in contact with water in order to preserve it as much as possible. 

All our watches have a high quality Seiko movement with two hands. Founded in 1881, Seiko is the world's leading manufacturer of quality watch movements. 

It is possible that the battery in your watch is flat. If this is the case, we invite you to go to any watchmaker who will be able to replace the battery. We recommend that you go to an official Amalys retailer for the best service, you can find the retailer nearest you HERE

It all depends on the watch you have or want: 

- Watches from the Hepburn and Parks collections can be combined with the 14mm wide straps, which you can find HERE- Watches from the Kelly, Baker, Jane and Jackie collections can be combined with the 16mm wide bracelets, which you can find HERE

Our steel bracelets are adjustable by means of a slide system. A tool in your case will allow you to lift this slide and place it where you want it to fit.

All our bracelets are very easy to change thanks to a system called "push-pin". No tools are required, so you can replace your bracelet yourself in just a few seconds. You will find an explanatory video by following this link: Here

Amalys offers you a 2-year international warranty.
Your Amalys watch is covered by a two-year warranty from the date of purchase under the terms and conditions of this warranty. This warranty covers component and production defects existing on the day of purchase of your Amalys watch. This warranty will only be valid if the warranty certificate is dated, fully and correctly completed and sealed by an official Amalys dealer.


During this period, the movement, hands and dial are the only components covered by this warranty. This warranty does not cover:- The life of the battery;- Normal wear and tear or ageing, damage resulting from mishandling, carelessness or accident;- Water damage if the product care instructions regarding water resistance have not been followed. Amalys watches have a water resistance of 3ATM: they are not resistant to showers, bathing or other. Excessive contact with water can cause permanent damage to your watch. More generally, Amalys does not recommend putting your watch in contact with water in order to preserve it as much as possible.- Products that have not been purchased from an official Amalys retailer.

If you have purchased your watch from our website and believe it is covered by our warranty, please contact us atsupport@amalys.comand we will do our best to help you. Please note that the warranty does not cover :    - Battery life;
- Normal wear and tear or ageing, damage resulting from mishandling, carelessness or accident;
- Water damage if the product care instructions regarding water resistance have not been followed. Amalys watches have a water resistance of 3ATM: they are not resistant to showers, bathing or other. Excessive contact with water can cause permanent damage to your watch. More generally, Amalys does not recommend putting your watch in contact with water in order to preserve it as much as possible.
- Products that have not been purchased from an official Amalys retailer.

In general, the life of the batteries used in our watches can reach between two and five years. Its longevity depends on external factors such as outside temperature, humidity or air pressure.

To replace the battery in your watch, we recommend that you visit a watch jeweller near you. We recommend you to go to an official Amalys retailer for an optimal service, you will find here the retailer nearest you: ICI

Promotional codes must be entered during the checkout process to be valid. In your shopping cart, enter your promotional code and click "OK". Make sure there are no unnecessary spaces before or after the code. For technical reasons, you will not be able to benefit from a promotional code if you try to add it after your purchase.

The only promotional codes accepted are those encoded at the time of purchase. Some promotional codes cannot be combined and it is up to AMALYS to decide if a promotional code cannot be combined with another promotion (example: sales, Black Friday,...).

Take a look at the map to find your nearest dealer :Here